By placing your order, you agree to the Terms and Conditions as set out below and confirm that you have read and understand and agree to be bound by these Terms and Conditions.
Mellivora Meadery (us/we) reserve the right to make changes to this website and these Terms and Conditions at any time. Such Terms and Conditions constitute the entire agreement between you and us and shall supersede any and all preceding terms or conditions included with any purchase order, whether or not such terms or conditions are signed by us.
You must be aged 18 or over to purchase alcohol. It is an offence to sell alcohol to anyone under the age of 18 in South Africa. When ordering and making a payment you will be required to confirm that you are aged 18 or over.
PAYMENT
Payment is accepted via PayFast.
All prices quoted on this website Online Store include Value-Added Tax (VAT).
Prices quoted are per case or item as indicated.
Credit card payments are made through a secure server and we do not store your financial details and will not pass them on to any third party.
Payment will be taken at the time of ordering.
DELIVERY
Once you have placed and paid for your online order, we will do all possible to get your order to you as soon as possible.
Orders will generally be delivered within 5 working days or sooner where possible. These shipping times are estimates only as we are dependent on third parties for delivery.
Orders placed before midnight on each working day will generally be dispatched within 2 business days of the order being placed and paid for.
Orders placed on the weekends will be handled along with all orders placed until midnight of the day before the next working day and will generally be delivered within 5 working days.
All deliveries will be couriered directly to your nominated address unless otherwise stated in our confirmation of order.
We cannot accept liability for delays should they occur and no compensation will be offered for loss of wages due to failed or late deliveries.
AVAILABILITY
We reserve the right to change or discontinue our products and specifications from time to time without notice, or to adjust our prices in which event you will be informed thereof at the time of confirmation of your order.
As we only make limited runs of each product, there will be instances from time to time where this is not possible and you will be notified accordingly.
We reserve the right to withdraw or replace products listed online without notice.
RETURNS, CANCELLATIONS AND REFUNDS
We will happily exchange or refund items provided the item and its packaging are returned in a saleable condition in its original packaging.
In order to receive an exchange or refund, your returned order must fall within 14 days of date of purchase.
All product purchases processed and dispatched are non-refundable, unless otherwise agreed to with Mellivora Meadery.
In the event you are not satisfied with your product purchase, please contact us as soon as possible to discuss your concerns. We will happily offer you a credit note, or exchange, should your product not meet our quality standards. Each situation will be handled on a case-by-case basis, depending on your concern, and whether or not we will require the product to be exchanged at the meadery or a new delivery dispatched. Full refunds will only be granted under specific conditions. Please contact us directly to discuss your concerns.
All products delivered and accepted by you must be stored in accordance with the instructions issued by us and/or be used prior to the indicated expiry date. Provided these provisions are complied with, any products which do not comply with the quality as described may be returned to us within 14 (fourteen) days of delivery and we shall, within our discretion, refund the purchase price paid or issue a replacement.
If we are notified before goods have been dispatched, we can accommodate order cancellations under specific conditions.
Return shipping is payable by the customer except in cases where the products returned are deemed faulty, whereupon we will happily reimburse the customer in full for all shipping charges.
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. A contract for the purchase of the goods will be formed once your order has been approved and we have debited your credit or debit card.
LIABILITY
All information supplied on our website is supplied for general information purposes only.
We make no warranties about the accuracy, reliability or completeness of any information provided and will not be liable for any losses or damages resulting from information from our website.
We cannot be held liable for any illness or adverse health consequences suffered as a result of purchasing and consuming any of our products. While we make every effort to ensure that our products reach you in the premium condition our customers enjoy, you are entirely responsible for your health. The Company encourages all its customers to drink responsibly. Don’t drink and drive.